Giving & Receiving Feedback Training & Communications program

Some of the results this training & coaching program has achieved:

  • Positively improve management/leadership practices in an organisation
  • Over time, subsequently positively change the culture across an organisation for reports, managers and clients if comprehensively rolled out
  • Get people working together better more as a positive team rather than a group of individuals
  • Make managers’ lives easier giving them more time to focus on the core important tasks
  • Take disengaged under-performers and re-engage them, and often take them from unsatisfactory to at least satisfactory

And of course, over time, these results impact not just the individual participants themselves, but also the bigger picture, which ultimately filters down to better service for the people the organisation serves –  the clients (internal or external).

Call us on 02 9474 1005 or email: info@southerncrosscoaching.com.au to find out what we can do for you or for more information.

Some Testimonials from Participants

Feedback from a Manager who undertook the program:

“Since doing this training & the one-on-one coaching sessions, I have been able to manage staff in a very different and much more productive way. This has allowed the process of managing staff performance and follow up sessions to be more two-sided. What I mean by this is that the responsibility is shared by staff & manager, rather than just me as a manager – the ownership of the work is by the staff members. This has made my life as a manager so much easier, and the staff have been a huge amount more productive. In addition, previously under-performing staff members who I had been having difficulty with for some time are now performing to a satisfactory level, which has meant I now get better work from the team, I spend less time performance managing, & the team spends more time getting the important, core jobs done. I am excited with the progress and positive changes in our team.”

Feedback from an Executive Director:

“As a result of this program I have managers – happily – doing things like their HR plans which I have been trying to get them to do for the past 3 years. We now have some previously chronic underperformers now performing satisfactorily, managers are happier, and we are meeting KPIs above & beyond what we were, and especially in areas like uptake of our performance management appraisal targets.”

Call us on 02 9474 1005 or email: info@southerncrosscoaching.com.au to find out what we can do for you or for more information.

The Overall Core Cultural Message of the Training

  • Good feedback and performance management processes are about aligning effort with agreed outcomes and strategy
  • The whole point is to enable, motivate and engage/re-engage people – but also to identify those who are unwilling/unable to engage/change
  • Take under-performers who are not performing because of lack of engagement to a satisfactory level of performance
  • Balancing taking personal responsibility for feedback between the giver and the receiver, not putting it all on the giver’s shoulders
  • That feedback should be frequent and continuous, both positive and developmental
  • The feedback is a 360-responsibility and process not just downwards. It applies upwards to managers, across to peers as well as reports, and both internally & externally
  • That performance appraisal/enhancement processes are positive things to help people improve performance, rather than just another chore in the management process
  • Review processes, positively framed, should be about clarifying progress, setting up appropriate landmarks and establishing certainty and confidence about what to do, when it needs to be done and expectations around quality and levels of detail/effort required
  • The experience ideally should be an unthreatening opportunity to unearth/unleash the potential of an employee – providing an open and comfortable forum for discussion

Call us on 02 9474 1005 or email: info@southerncrosscoaching.com.au to find out what we can do for you or for more information.

Specific Tailoring of the Program

The program can be specifically tailored to each individual group.

Each group can outline specific situations where they have difficulty giving & receiving feedback, and these can be addressed in role plays and in general in the training program on the day.

In addition:

  • Specific tailoring of the level of material to suit the overall level & experience of each group (i.e. junior through to very senior (inc. SES/Board level) staff
  • Modified to reflect the types of feedback situations & problems  that staff at different levels in the organisation face
  • Points of theory will be adjusted to suit the level of people attending
  • SCC&D will liaise with the organisation ideally at least 3 weeks before each course to discuss the level & needs of those participating in the forthcoming course

Call us on 02 9474 1005 or email: info@southerncrosscoaching.com.au to ask how we can tailor the program to your needs.

What is in the Giving & Receiving Feedback & Communications Program

The core aspects of the program are one full day and one half day of face-to-face group training approx 8-12 weeks apart, with a 1-on-1 coaching session in between, 4-6 weeks after the initial training.

Other, more comprehensive options are available – please contact us directly.

Part 1 Training (full day):

  • Address the previous feedback experiences of participants (successes, fears, impacts)
  • Examine and outline how to create a positive environment for making the feedback process constructive and meaningful
  • Full integration of the organisation’s performance appraisal system into the training if required (some have, some have not done this)
  • Involve the participants to learn through demonstration and role plays written for the specific context of the organisation
  • Have a strong skills focus concentrating on setting expectations, choosing an appropriate setting and  getting the preparation right
  • Focus on skills for delivering negative feedback and dealing with defensiveness
  • Teaches skills & techniques for framing and communicating for a positive outcome
  • Challenge participants to put their new skills to the test in a series of case studies and further role plays
  • Participants are given a comprehensive range of handouts, and build their own “How to…” guide throughout the course. They end up with an extremely comprehensive “How to…” handbook
  • Participants are given practical accountability tools to use in the workplace
  • Positive “how to…” role-plays as well as those demonstrating “how not to…” based on situations participants are likely to find themselves in
  • Enables participants through experience, discussion,  reflection and fun
  • The entire course is geared to practical action to apply in the workplace – the facilitators regularly ask participants to write down & share the specific actions they will apply when they leave the training

Call us on 02 9474 1005 or email: info@southerncrosscoaching.com.au to ask what we can do for you or for more information.

1-on-1 Individual Coaching (1 hour session per participant):

  • Overview of the insights and learning from the Giving and Receiving Feedback Program, and what the participant has applied
  • Discussion and advice on any areas that the participant needs help with regards to the training
  • Discussion and advice on any other related areas
  • Any other areas the participant feels the coach may help with
  • Throughout the session, the coach and participant will agree on actions and tasks to complete following the coaching

Part 2 Training (1/2 day Advanced Skills):

  • An extremely interactive session involving all participants
  • Reflection & discussion re: learning & insights from the previous training & courses
  • Discussion & resolution of individual challenges
  • A short personal, personality type psychometric assessment
  • New learning re various personality types & how to vary your personal Giving & Receiving Feedback/Communications style to communicate more effectively with each personality type
  • Positive “how to…” role-plays as well as those demonstrating “how not to…” based on situations participants are likely to find themselves in
  • Further comprehensive handouts to add to their personal “How to…” Handbook
  • Enables participants through experience, discussion,  reflection and fun
  • The entire course is geared to practical action to apply in the workplace – the facilitators regularly ask participants to write down & share the specific actions they will apply when they leave the training

Please contact Southern Cross Coaching & Development Pty Ltd on 02 9474 1005 for more information & to discuss your specific requirements.