Our Training Programs
We can create unique training programs from scratch, or customise & tailor existing training programs to your exact needs. We offer training in most soft/people skills areas, including Leadership training, Communications training, Emotional Intelligence training, Sales & Customer Service Training.
Please contact us on 02 9474 1005 or email info@southerncrosscoaching.com.au to discuss your needs.
100% Money-Back Guarantee
As with our Coaching services, we put our money where our mouths are with our training, and offer a 100% money-back guarantee^ around our training programs – please see the webpage or contact us for more information.
Our Training services include (but are not limited to):
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COMMUNICATION, LEADERSHIP & “SOFT SKILLS” PROGRAMS |
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| Course Title | What is it about?
(can be customised as required) |
Who is this for? | |
| How to Give and Receive Feedback
Performance Management Training |
Giving and Receiving Feedback i.e. performance appraisals, managing staff on an ongoing basis.
Helps people give and receive positive, negative and constructive feedback in situations ranging from annual appraisals to daily work environments. |
Anybody who has to give and/or receive feedback in the course of their job.
Junior to senior managers & staff. |
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| How to have Difficult Conversations at Work | Similar to the above course, but specifically aimed towards those really tricky conversations in the workplace.
Can include having retrenching and firing staff depending on requirements. |
Managers & Senior Executives who regularly find themselves in difficult conversation territory. | |
| Mediation for Managers | Conflict Resolution for Managers.
A practical mediation based course applicable to every-day use in the workplace. |
Managers & Executives who regularly find they have to deal with conflict situations they need to mediate. | |
| Engaging and Influencing Skills” | Engaging and Influencing – building relationships across departments, internal silos and stakeholders and with external stakeholders.
- Personal selling & marketing - Effective networking - Understand the roadblocks to Communication - How to persuade others to your point of view - Needs based negotiation – working together to achieve mutual gain |
Teams and individuals who need to build relationships & influence people inside and outside their organisation.
People who have indirect management responsibility for staff, or for people/teams and have to build relationships with internal and/or external stakeholders to get information, deal with contractors, get things done, etc. Those who wish to build relationships for personal networking & career opportunities. Can be tailored to an engineering/ project management/ technician environment |
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| Practical Communication Skills (basic to advanced) | Practical communication skills for everyday use (also applicable out of the workplace!)
Active listening, clarification and questioning skills applicable to everyday situations. Basic to advanced level. Can include psychometric personality-type assessments for deeper understanding & advanced application. |
Anyone who wants to get a solid grounding in and improve their everyday practical communication skills.
Can be tailored to sales staff, customer service staff, etc |
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| Emotional Intelligence for Managers and Teams | Various programs around Emotional Intelligence, from basic to advanced.
Can include 360-degree and individual Emotional Intelligence psychometric assessments. |
Managers, leaders, team leaders at any level, business owners, relationship & account managers, etc. who need strong emotional intelligence skills to influence, manage and get the best from their staff & people around them. | |
| How to Lead & Get the Best Out of Your People | A wide range of leadership based courses, from basic to advanced Leadership Skills | Any Leaders from the newly promoted to senior executives | |
| Managing Change | How to manage significant change in unknown and difficult situations
Keeping your team motivated Keeping communication going Practical tips & hints |
Any manager looking after a team of people in an organisation that is undergoing significant change, about to go through significant change, or post-significant change | |
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TEAM DEVELOPMENT PROGRAMS |
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| Team Motivation
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A wide range of team motivation courses, from basic to advanced level | For managers & leaders who want to get more out of their teams & get the passion & motivation firing | |
| Communication for Teams
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A wide range of team communication courses, from basic to advanced level
Can include various personality assessments & psychometric assessments |
Teams having communication problems or want to really hone their teamwork & communication skills to get the best productivity | |
| Team Development (general)
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A wide range of team development courses, from basic to advanced level | Teams who want to really hone their teamwork & take their productivity to the next level and higher | |
| Use our partner business Merit Sailing’s 60-foot Volvo Class full specification racing yacht for your team development programs! | Take any of our Team Development programs & base them on our 60-foot racing yacht in Sydney Harbour.
All programs involve practical sailing out on Sydney Harbour For those who have never sailed before to novice to experienced sailors |
Teams who want to combine a unique outdoor experience with a team development program to get a day they will never forget! | |
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SALES & BUSINESS BASED PROGRAMS |
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| Cold Calling
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A highly interactive telephone sales program
Includes extensive practice on the day |
Anyone who uses the telephone to prospect for new business
Business owners, business developers, call centre staff |
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| Prospecting for New Business
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Basic to advanced level courses tailored to the organisation | Anyone in business development.
Business owners, sales & business development managers, recruitment consultants, etc |
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| Account Management / Strategy
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Basic to advanced level courses tailored to the organisation | Account Managers | |
| Sales Management / Leadership
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Basic to advanced level courses tailored to the organisation | Sales managers leading a sales team | |
| Sales Strategy
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Basic to advanced level courses tailored to the organisation | Sales managers and executives who need to develop better sales strategies | |
| Effective Customer Service
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Practical Customer Service principles
Differences between men & women Questioning techniques Sales techniques |
Any staff in customer service roles | |
| Negotiation for Sales Excellence
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Basic to advanced level courses tailored to the organisation | Sales managers and executives who need to develop better sales strategies | |
| Going into business with someone – whether you know them or not
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Partnership Principles
Things to consider before you go into partnership Partnership agreements Dealing with conflict in a partnership |
Any business owner considering going into a business partnership | |
| How to retain your precious staff
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Any business owner who values & does not want to lose their staff | ||
| Translating Business Plans into Action
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Any business owner | ||
| Recruitment for Business Owners
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Understanding what you want the person to do and what type of person you need
How to write a person and job specification Training in the use of SCC&D’s Matching Matrix Other useful things to consider when recruiting staff |
Any business owner who is recruiting staff | |
| Interviewing Skills for Business Owners
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Understanding of basic human psyche when dealing with people
Training in the use of SCC&D’s Matching Matrix Behavioural Interviewing skills Referencing tips & hints |
Any business owner who is recruiting staff | |
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CAREER MANAGEMENT & DEVELOPMENT PROGRAMS |
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| Should I take a Redundancy or Retire?
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Dealing with change
Practical things to consider before you make a decision Action plan for the next steps |
Anyone faced with a potential redundancy, forced or voluntary
Anyone thinking of retiring |
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| Assessing and Progressing your Career
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Values & Motives Indicator psychometric assessment
Practical considerations in your career planning Skills assessments An action plan to take your career where you want to take it |
Anyone at a decision point in their career: thinking about a career change, promotion, side-step, not sure where to go or what to do | |
| Interviewing Skills for Managers
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Managers and Executives who recruit staff & want to make sure they get it right. | ||
| Advanced Interview Skills | Anyone in the Public or Private Sectors looking to hone their interview skills | ||
| Job Application & Interview Skills | Job application skills (Public and Private Sector)
Covering letters Referees Interview skills CV Preparation |
nyone in the Public or Private Sectors looking for a job & wanting to hone their job application & interview skills | |
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GENERAL PROGRAMS |
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| Resilience in the Workplace | Practical strategies to cope with pressure in the workplace and stay sane! | Anyone in a high-pressure work environment with the potential for burn-out: tight deadlines, a high workload, long hours, etc | |
| Graduate Development Programs | Practical skills for new graduates entering the workplace for the first time
Office Etiquette Communication skills for the workplace Ongoing programs as required |
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Contact us for more information: 02 9474 1005 or email: info@southerncrosscoaching.com.au
If you don’t see what you want above, give us a call – we have an expert team of highly experienced, qualified and skilled trainers who can put togther courses on a wide range of topics.
And remember our 100% money-back guarantee^ – you have everything to gain & nothing to lose!