We design and deliver highly practical, neuroscience-based, training, coaching and development services on all levels, to all levels. We are extremely down to earth, and all of our programs translate directly into real life action and results.
We deliver solutions from a single training program to multi-site, multi-team programs across Australia.
For our Coaching Assignments, we have our unique Coach/Coachee Matching Matrix. We match coaches to a coachee’s individual requirements. This innovative process is based on 20 parameters, including Personal Style, Organisational Focus, Operational and People Focus and key areas of Values and Motives. This matching tool is highly successful and we have never got a match wrong since we started in 2006!
To make the world a better place through better leadership
Human leadership for a human workplace. Delivering practical, Neuroscience-based, down to earth, people development services that translate directly into real life action and results in the real world, while maintaining the highest level of ethics and integrity.
Individual, human centered, brain-based leadership
Where we operate
We’ll go anywhere you want us to!
We build trust.
We deliver results.
We’re proud of our awards as they reflect our values which we strive to achieve every day:
Excellence in Business Ethics; Regional Finalists 2013 – 2016; NSW Business Chamber Owner/Manager of the Year; NSW State Finalist 2015 and 2014; Australian Institute of Management Coach of the Year 2013 for Simon Smith (founder and CEO), International Coach Federation (ICF)
We are a friendly, down-to-earth, very human bunch of people! We work hard, but we also laugh a lot and look after each other like an extended family.
At the heart of everything we do is our core value of integrity – doing what we say and we do, and ‘doing the right thing’ by people and each other. Our core philosophy is to talk to you, and treat you in the best possible way – as a person first, and second as a client, student, coachee or partner!
02MEET THE TEAM expand view
Founder and CEO
Simon Smith is the founder and CEO of Southern Cross Coaching & Development. With over 30 years experience in brain-based leadership, coaching and consulting, Simon has an extremely wide range of training, coaching, facilitating and speaking experience. Simon has grown the company from a lone ranger to a happy family of over 30. Outside of the office Simon loves SCUBA diving, red wine, real ale and camping, hopefully not all at the same time.
Caroline Blaxell is our Operations Manager who is a naturally organised, calm, diplomatic problem solver with a cracking sense of humour. (Almost) nothing is impossible to achieve thanks to her event management backbone and ability to always find another way.
National Business Development Manager
Nicolien Timmer is our National Business Development Manager. Nicolien gets things done yesterday, and is always ahead of the game. Her bold spirit and ideas challenge us all to make things happen. Another one with a quick sense of humour, there’s a theme here.
Project Manager Operations & Development
Annet Jansen is our Project Manager Operations & Development. Annet’s coaching background and recent MBA qualification make her the perfect resource finder and relationship builder. She’s compassionate, resilient, has an awesome sense of humour and has recently returned from an epic trip climbing Mount Kilimanjaro. She made it to the top.
03OUR CONSULTANTS expand view
You expect the best people to get the outcomes you’re paying for: we deliver them. We recruit only the best because we constantly work at being the best. Our people are the absolute heart of the business.
We offer you a growing team of 30 amazing, highly qualified, expert coaches, trainers, facilitators, and consultants, with a vast array of both professional and personal experience.
We proudly offer you our team: Former Public and Private Sector Human Resources, Organisational Development, Learning & Development Directors, General Managers and Senior Managers; a former Reserve Bank of Australia member; a Doctor of Psychology; Organisational Psychologists; qualified Mediators; LEAN/Six Sigma Black Belt Consultants; ex-GMs, COOs, and other industry leaders, and the ICF Australia Coach of the Year 2013. Oh, and 2 consultants are currently undertaking PhDs!
This means we give you the capacity to deliver everything from 1-on-1 individual Executive Coaching assignments, to large, multi-site, multi-person, multi-team leadership development and coaching programs across metropolitan and geographically disparate areas across the country.
We have the ability to very quickly scale operations and ramp up capacity through our trusted extended network of consultants, should demand require this.
We only take on people who are passionate about personal development, and see the potential in each person. We ideally look for people who have been through, and overcome a deeply challenging personal event.
Our CEO was awarded as Owner/Manager of the Year NSW State Finalist in the Australian Institute of Management Leadership Excellence Awards in 2015 and 2014, in addition to Coach of the Year 2013 (International Coach Federation Australia).
Southern Cross Coaching & Development has been awarded in the NSW Business Chamber Excellence Awards as Regional Finalists for Excellence in Business Ethics for the past 4 consecutive years (2016, 2015, 2014, 2013). Therefore you can be certain that we act ethically and with integrity in everything we do.
Amanda LehmanAmanda’s expertise lies in customising and delivering organisational psychology solutions, and supporting individual and organisational development for a diverse range of customers. She specialises in assessment, development and psychological wellness, and her experience covers talent management, competency frameworks, recruitment process and assessment centre design, as well as leadership development and psychometric assessment. Amanda is recognised for her personable, friendly and down to earth style and capacity to consistently deliver excellent results. Her ability to develop and deliver organisational psychology solutions has seen her work both globally and in Australia.
Christie BreakspearChristie specialises in workplace investigation and mediation, conflict resolution, diversity management, training and policy development. She has been an academic, researcher, writer, corporate trainer, mediator, facilitator and investigator. Christie has outstanding analytical and problem solving skills. In her academic writing, she analyses data, interprets ideas and provides theoretical insights. The breadth of Christie’s skills and experience mean she brings keen insights into individual and organisational needs, and solves problems associated with communication, conflict, presentation and learning styles. Christie has worked in the public, private, and higher education sectors.
Christine WelshChristine has over 20 years of experience in strategic and operational human resources which includes workplace coaching, change management, redeployment and redundancy, job analysis and evaluation training and facilitation, mediation, conciliation and conflict coaching, corporate investigations and organisational reviews, staff management, and policy development and implementation. Christine has an array of industry experience working with: Commission for Children; Department of Housing, providing training for Senior Managers in performance management and giving and receiving feedback; Department of Education and Training; State Training Services and the Adult Migrant Education Service; University of Technology Sydney, managing a change program to amalgamate two faculties into one, including job analysis and evaluation; Ageing, Disability and Home Care practicing mediation and conflict coaching.
Edith HurtWith a professional background in senior management and Human Resources in large corporations, the Financial Services industry, and NGOs, Edith has deep experience and expertise in a range of areas. These include: Relationship Management and Emotional Intelligence/Political Astuteness development; Project Leadership (accredited Master Project Director); Change Management and Organisational Development. Edith has in depth IT, HR, general management, project management, change management, and business analysis and process improvement experience, in industries including insurance/financial services, IT, health, import/export, professional services, and the Public Sector. Additionally, Edith has extremely wide ranging and deep experience in dealing with Performance Management and Talent Development, as well as Risk Management and Compliance, and developing Business Continuity plans. She is also a senior facilitator and speaker for Beyondblue.
Imogen WareingImogen has developed her knowledge and expertise over a professional career spanning the Public and Private Sectors. Her experience includes Senior Human Resource Management positions in the private sector, management consulting with PricewaterhouseCoopers, and 25 years of consulting, executive coaching and mentoring, leadership and management development, strategic planning and change management, team building and performance management and facilitation. One of Imogen’s noted achievements is that she introduced formal organisational mentoring programs as a development tool into Australia, and since designed, managed and delivered the largest blue collar mentoring program in Australia. Imogen has in depth skills and a specialised understanding of personal and organisational change, how people learn and work together, and the economic, political, sociological, and psychological drivers for organisations and the people who work within them, which she learned from her own in-depth experience as well as ongoing formal learning.
Jade WilliamsonJade has specialist skills in leadership coaching, talent management, local and international recruitment and selection, expatriation, labour migration, performance management, workforce planning, dispute resolution and mergers and acquisitions. Jade has comprehensive HR and IR experience working for both SMEs and large multi-nationals, whose work forces have consisted of both blue and white collar workers across various industries including aviation, legal counsel, manufacturing, construction, research, insurance and building automation. she worked within, and managed teams across the Americas, APAC and Europe to develop programs in areas such as leadership development, engagement and recognition, best practice performance management and cultural change.
Dr Kell Tremayne
Dr Kell TremayneKell has a PhD in psychology with dynamic experience in lecturing, tutoring, coordinating at University, and as a consultant in the area of time management, optimising performance, stress management, and effectiveness. His experience in facilitating and coaching include: behavioural change, people development, effectiveness and efficiency, leadership and focused performance. As a Unit Coordinator for 1200 students at the University of Western Sydney, Kell had responsibilities of coordinating, lecturing and tutoring psychology students, and possess excellent email management skills! A great deal of his experience has been working with elite and emerging athletes and business people over the past 15-20 years. Using his education in sport psychology, he has worked with teams and individuals including the Australian Olympic Women’s Water polo Team, the NSW Institute of Sport, and the AFL Players Association. As one of Australia’s senior sport psychologists he has made contributions to scientific, regulatory, and professional bodies.
Kerry RosserKerry has held various senior leadership roles in banking and finance, and over 20 years in the learning space, including 7 years as National Learning and Development Manager, Global Learning Services at ANZ Bank and 3 years as Strategic L+D Manger for Federal Government agency, ANSTO. She has a clear line of sight to what makes Leaders successful, and how to build strong and productive relationships within both private and public sector organisations. Kerry is a highly experienced and qualified Coach, Trainer and Facilitator, including accreditation on the Harvard “Immunity to Change” processes. She is extremely pragmatic and down to earth, and has a proven track record of obtaining real results for leaders in the workplace. Her coaching style is based on a combination of cognitive and emotional intelligence approaches, which makes her an expert in developing and maintaining relationships across an organisation. Kerry practically applies current findings in positive psychology, brain-based behavioural change and neuroscience, to obtain real and lasting results.
Kimberley HannaganKimberley is a highly experienced and qualified coach, trainer, facilitator, mediator and conflict manager. She develops and delivers high quality, in-depth, research based training and coaching solutions for cultural change, organisational change, communication, mediation, conflict management and process management fields. Kimberley has lectured on MBA and other academic programmes, and conducted training in workplaces for over 20 years. Kimberley has a wide range of experience in both public and private sectors. Her industry experience has enabled her to develop a practical hands-on approach to analysing and diagnosing workplace change, communications and conflict issues, processes, behaviours, and culture. She tailors experiences, and regularly received feedback demonstrates Kimberley’s ability to connect learning principles with the specific workplace environment and experience.
Kimmaree ThompsonKimmaree has over 15 years experience at senior executive levels, working in/with Public Sector agencies, including working as CEO of Regional Development Australia – Northern Rivers, as a Director of Human Resources in State Government, as well as extensive prior Public Sector experience. She has worked with national recruitment companies undertaking executive recruitment, selection, and organisational change consulting for major change initiatives within the NSW Public Sector. As a change manager, Kimmaree has been involved in a number of major Public Sector restructures in senior human resources and operations. Kimmaree’s Public and Private Sector experience encompasses training and consulting services for root cause analysis, as well as human factor root cause analysis, a proprietary performance improvement methodology. She established a framework for nationally accredited training programs, leading a consultative committee that included Industry Training Councils, Aboriginal and Union representatives.
Mary ReganMary is a highly experienced and qualified Coach, Trainer, and Facilitator with over 30 years of experience in HR, people management, recruitment, organisation culture and development initiatives, change management, WH&S, and facility management. She has a proven track record of successfully coaching executives and managers and leading organisational change. Mary has held various Senior HR Director, Manager and Leadership roles in the automotive, oil and gas, aviation industries and the Public Sector, including 7 years as Group HR Manager for the Ford Motor Company and Premier Automotive Group Australia, and 2 years in Corporate Management Unit at the NSW Treasury. Mary’s approach is practical, down to earth, and solution focused, and she uses her empathetic style and relationship building talent to lead, influence, and gain credibility at all levels.
Matt LumsdaineMatt is a highly experienced, qualified, very practical, professional and grounded coach, trainer, and facilitator (and an entertaining one when appropriate!). He is an accredited mediator with the Institute of Arbitrators and Mediators Australia, and holds a Graduate Certificate in Dispute Resolution. Matt has over 25 years of commercial experience, including 12 years selling technology based business solutions in highly complex and competitive arenas, which makes him an accomplished business professional with a background in management consulting, project management, business development and sales. Matt works well across all levels of an organisation, from new managers to C-suite executives, and has worked with clients from the Private and Public sectors, including CBA and NSW Department of Premier and Cabinet. He is well grounded in the realities of the commercial environment and remains focused on deep behavioural change to obtain highly successful results.
Merryl SempleMerryl has over 20 years experience delivering strategies, programs and courses which support leadership development. Her particular areas of expertise include: leadership development facilitation; high performance executive coaching; performance management; change management; resilience coaching and training; management and leadership development strategy. Merryl has extensive experience in facilitating leadership development workshops for a range of public and private industries, including transport, housing, health, manufacturing, legal, and financial services. As the former Manager Management and Leadership Development at the NSW RailCorp Organisational Development Unit, Merryl was responsible for the design, development and delivery of integrated programs of leadership capability, change management, and performance development. She facilitated executive workshops and senior team meetings, establishing a capability development framework for work based learning and development for 1500 supervisors and 400 middle and senior managers. She developed a range of management and leadership development skills programs in leadership, business results, graduates, mentoring, and coaching.
Milena McKenzieMilena’s business experience spans 20+ years, and she brings a broad base of experience and skills, across a range of industries, including Aviation and Tourism, Telecommunications, FMCG and Membership Services, holding both line and strategic HR and Organisational Development roles. In her last corporate role as Head of Talent & Capability – People & Organisational Capability, Milena played an important role in shifting the culture from one of apathy, to an engaged, aligned, and driven organisation. As part of this transformation, Milena partnered with the CEO and Executive Leadership Team, to acquire key talent, and coach, develop and mentor a number of these individuals and their direct reports, which resulted in and increased capability and achievement of their key strategic goals. Milena specialises in organisational development and leadership solutions, and she has been instrumental in facilitating and driving organisational change projects, developing and implementing organisational performance management strategies, successfully establishing coaching cultures, overseeing high performance benchmarking projects, and developing, delivering and managing a broad range of leadership development solutions across Australia.
Paul BarryWith over 35 years at the Reserve Bank of Australia, Paul combines a wealth of deep public and banking/finance sector experience at C-level Management, Executive, and Board level, with high-level study and skills in coaching, psychology, counselling, economics and finance. He has exceptionally well-developed leadership, communication and analytical skills, with a deeply pragmatic, people-based approach underpinned by an extremely well developed Emotional Intelligence and underlying empathy. His approach to coaching is underpinned by a deep-seated belief in the potential of people to grow and develop in their working and personal lives. In his capacity of coaching he facilitate this by providing empathic, challenging, and pragmatic support. His experience and analytical, management, and communication skills are especially effective in the areas of navigating challenges in interpersonal relations, including staff management, communication skills, conflict resolution, motivation and effective team performance, building self awareness, and work-related and personal goals.
Rita HollandRita has a wealth of leadership development and behavioural change skills, and has worked with various state departments, including the Department of Planning, Treasury, State and Regional Development, the Australian Nuclear Science and Technology Organisation, Tourism, and the State Transit Authority. Rita also has extensive experience with Federal Government departments, which include the Australian Taxation Office, Attorney General’s Office and CSIRO/Food Science Australia. Rita has high industry experience and knowledge within the banking and financial services, professional services, media, logistics, pharmaceutical, and FMCG sectors. Rita passionately engages with individuals and teams through structured, practical, and proven coaching methodologies. She is very goal directed and focuses on the solutions and required outcomes of each coaching program. Rita has great empathy and connects with her coachees. One of her strengths is the ability to encourage and drive the individuals to focus on the results for change.
Ross BlaikieWith his respected Six Sigma Black Belt accreditation and expertise, a Masters of HR Management, and over 10 years experience in HR, Organisational Development and Learning and Development both in Australia and overseas, Ross has an extremely unique and sought after skill set derived from culturally diverse and complex workplaces. This makes Ross a highly skilled facilitator, presenter and trainer. Commencing his career as a Mechanical Engineer and Business Improvement Advisor in BHP Billiton, Ross’ subsequent experience encompasses Leadership Development, Performance Management, Career Pathing, Succession Planning, Change Management, and many aspects of Business Process Improvement.
Simon SmithSimon is a qualified and highly experienced coach, team coach, facilitator, presenter and trainer, accredited on a wide range of psychometric and 360° leadership and emotional intelligence assessments. Simon has both led and personally participated in the delivery of an extremely diverse suite of organisational development, learning and development, organisational and localised change management, cultural change and performance improvement solutions. His experience also includes leadership development and facilitation of organisational adaptive restructuring.
Simon has personally provided executive coaching form C-suite executives through to new managers, and designed, developed and implemented State-wide training and coaching programs, to secure ongoing leadership, team and organisational development for up to 600 staff. ongoing leadership, team and organisational development (sometimes within very short time-frames, i.e. 3 weeks).
Across all the areas of his work, Simon’s strengths lie in consulting with stakeholders at all levels, quickly assessing the core challenges being experienced, identifying areas for improvement and developing, and implementing extremely practical, down to earth, pragmatic solutions that get results. He achieves results by driving people towards taking action in order to make things happen. His passion is to get people to take action, and one of his personal motto’s is “when you’re going through hell – keep going” (Winston Churchill).
Sue RosenWith more than 25 years experience in a diverse range of challenging corporate environments, Sue has achieved an enviable track record in delivering workplace success both in Australia and overseas. Sue has a genuine passion for maximising human potential in every type of business challenge. Whether it’s delivering strategies for growth, taking flourishing businesses through public listings, or fostering innovative workplace cultures that translate to the bottom line, Sue has real-world experience that counts. As a chartered accountant and with a strong grounding in the technical field of finance, she has a pragmatic approach, and a special interest to help people in this specific area to make the transition from pure technical roles, to positions of leadership with broader responsibilities, including strategy and employee engagement.
Susan GermeinSusan is a learning and development professional with extensive experience in facilitation, training, coaching, organisational development, instructional design, and content development, in both the private and public sector. Susan’s special interest subject areas include change and transformation, managing and leading people, communication, and career coaching. Susan creates high quality learning experiences for participants through learner-centered and experiential approaches. She skilfully relates easily to diverse cultures, ages and demographics, and quickly builds rapport and empathy as a strong platform for supporting change. Susan has a strong commitment to evaluation and tangible outcomes both for individuals and organisations.
Therese FullerTherese is a highly successful Change Leader and Organisational Development professional with a proven track record in leading effective business and cultural transformations in multiple private and public sector organisations. She effectively leverages functional leadership and management consulting expertise to consistently deliver on organisational and change outcomes. Therese has a result focused, pragmatic approach, supported by deep change management and organisational development knowledge, a strong service ethic, and exceptional stakeholder engagement skills. Therese has an ability to apply an appropriate combination of individual behavioural change theories and proven organisational change methodologies to achieve business, organisational, and cultural transformation. Therese has exceptional group facilitation skills applied in generating solutions, building commitment, and overcoming resistance. Therese’s sound theoretical knowledge is complemented by her high-level business experience. She has held senior HR roles at Hawker De Havilland and Unilever, and managed businesses including IIR, at that time the world’s largest privately owned training and development and conference provider. As Head of Learning and Development at St George Bank, she guided her division through a major transformation, from a simple training department to a dynamic, strategically relevant organisational development unit crucial to the company’s emergence as the fifth force in banking in Australia. As a consultant, Therese has provided strategic guidance to Top 100 companies from many different industry sectors.
Tim SpragueTim is an organisational psychologist with extensive experience as a coach, facilitator, trainer, mediator and consultant. He is accredited in a range of psychological assessment tools and is completing a master’s degree in coaching psychology. Tim is an experienced executive and consultant who has worked across both the Public and Private Sectors, and has worked as a Human Resources practitioner for over 25 years. He has held roles as Director of Human Resources at the Australian Graduate School of Management and at Macquarie University, a C-suite executive and a Board Member. His business experience and deep understanding of psychology and research based coaching practice provides a mix of proven behavioural techniques and practical interventions, to challenge preconceptions and affect lasting behavioural change. His coaching practice builds relationships, rapport and trust, creating a base from which to challenge clients to think in new ways, and apply insights and techniques in professional environments. His facilitation skills focus on the development of practical skills that can improve individual effectiveness and group performance.
Vicki SamootinVicki is a highly experienced coach, facilitator and consultant. She is an exceptional executive and career transition coach and facilitator. Vicki has 15 years’ experience within learning and development and change management environments, including transformational change and career transition consultancies, in both private and NSW Public government sectors. Vicki is driven by holding a supportive space for clients, to reach their full potential when faced with change, particularly as a result of organisational change.
We deliver authentic, practical, neuroscience-based, training, coaching, facilitation and development services that convert to positive action and real results in the workplace. We work with all levels, from experienced executives to new managers to frontline staff.
Since 2001 we have designed and delivered a vast array of expert solutions ranging from a single training or coaching program to large, multi-site, geographically disparate multi-team programs.
Coaching and Facilitation
For our coaching programs, we have a unique Coach Matching Matrix™ to match coaches and coachees. We’ve never got a coach match wrong since we started in 2006. Our unique and proven process underpins the coaching, which ensures clearly defined outcomes, expectations and therefore results.
We have designed and delivered a wide range of training courses of which a selection can be found on this website.
If you require a specific type of training course we can tailor this to suit your requirements.
We take time to listen – only then do we advise and tailor the right solution. The genuinely individually tailored solution we offer will do what it needs to do.
Our strength and success is in our ability to listen and advise the right solution.
We maintain the highest level of ethics and integrity and offer a 100% money-back guarantee around all of our training and coaching. We’ve never been asked to refund any money since we started in 2006, so we can promise a down-to-earth, no-nonsense, practical approach to training and development that gets you results! Please contact us for full terms and conditions.
Our Executive Coaching programs follow a robust and thorough 12-step process which includes our unique Coach/Coachee Matching Matrix™, to successfully match coaches to a coachee’s individual requirements. Our innovative process is based on 20 parameters, including Personal Style, Organisational Focus, Operational and People Focus and key areas of Values and Motives. The Coach/Coachee Matching Matrix is highly successful and we have never got a match wrong since we started in 2006.
“I’ve never come across this process before – it’s excellent, it gets results and makes such a difference” (Deputy Secretary and Key Stakeholder driving the coaching)
06The Story Behind our Logo
To understand a little more about what makes us tick, the story behind our logo is a good place to start.
It was 1995 and Simon Smith had just completed 10 years of service as an officer in the British Royal Air Force. He packed his bags and headed south to Australia via Asia and enjoyed 2 years of travelling freedom.
His first ever sighting of the Southern Cross constellation was during a night tour at the Observatory in Canberra, and he was blown away by the depth and detail. A few months later, Simon was in the Philippines working as an underwater videographer, SCUBA diving instructor and marine researcher. His love for the ocean led him to be part of a crewing team sailing a 37-foot yacht around the South China Sea.
Simon would often take the midnight to 4am shifts where he took to the helm and kept watch. He loved the solitude, the frequent visits from whales and accompanying dolphins, and was in awe of the inky black sky set ablaze with a billion sparkling stars. Sitting and watching the Southern Cross on its rise and decent became a symbol of direction, freedom and inspiration, provoking many hours of personal and professional reflection. Today it reflects our field of professional and personal development.
The Southern Cross symbolises you, the individual, the team and the organisation. The two lone stars pointing to the Southern Cross are called ‘The Pointers’ and are symbolic of coaching and training which focuses on the individual, the team and the organisation by pointing you in the right direction.
To the naked eye the ‘fifth’ star, just below the far right hand star of the cross, appears to be one white star. It is actually a cluster of several bright, multi-coloured stars known as ‘The Jewel Box’, which can only be seen when observed through a telescope. Our coaching and training services help you gain insight and awareness into yourself, your leadership, your career, your team, and your organisation. They can help you to see the ‘jewels’ inside.
Just below The Jewel Box is a black patch of sky called The Coal Sack, barely discernible unless you’re away from city lights. This dark interstellar dust cloud obscures the light of the stars behind and appears as a dark nebula. Many of us are familiar with our own darkness that we can sometimes drift into; we know it, we’ve been there! Coaching, training and knowledge development can help get you out of it when you are in it, and aid to prevent it from returning.
From the dark come rays of light, emanating from the Jewel Box signalling a new dawn. In a coaching and development context, this is the emergence and brightening of awareness, the development of wisdom and knowledge, the burst of inspiration and ideas, the materialisation of direction and initiation into action, all of which Southern Cross Coaching & Development focuses our services on.
Maybe when you look up into the night sky and see the Southern Cross, you will look at it from a different perspective after this insight.
Coaching, and knowledge in general, develops and changes your perspective. It helps you see new directions and ideas, and helps you view you, your development, your organisation, your leadership, your career and other people with a new wisdom and in a more knowledgeable light. That’s what Southern Cross Coaching & Development can do for people.