03 Leadership Coaching

Leadership Coaching

Our Leadership Coaching is tailored to each individual’s needs. We’ll match the coachee to one of our 35 seasoned, deeply experienced Executive Coaches using our unique Coach/ Coachee Matching Matrix™ (for programs of 6+ hours of coaching) – we’ve never got a coach/ coachee match wrong in our history (founded in 2006), then introduce you to our highly-acclaimed 12-step results-orientated Executive Coaching Process (for 12+ hours of Leadership/ Executive Coaching).

“I’ve never come across this process before – it’s excellent, it gets results and makes such a difference”   (Deputy Secretary (NSW Dept. of Communities & Justice) & Key Stakeholder engaging the coaching)

Of course, if you prefer, we also offer ad-hoc Leadership Coaching that a leader can choose apply as they see fit to best enhance enhance their leadership skills, depending on what their personal needs are.

As part of our 12-step Executive Coaching Process, we’ll interview the coachee and their manager (and other senior stakeholders if appropriate e.g. HR) to ascertain the 1-3 Key Objectives the coachee and their boss want to get out of the coaching, along with corresponding measures of success for each objective, detailed from the coachee’s and their boss’ perspective.

These 1-3 Objectives and corresponding Measures of Success are then detailed in a written Coaching Outline which is shared transparently with all parties before th coaching commences. The Objectives and Measures of Success in the Coaching Outline are what the coach and coachee will work on during the coaching.

At the end of the 12+ hours of coaching, the coachee, boss and coach all get together in a Coaching Wrap-up Meeeting chaired by Southern Cross Coaching and discuss the results from the coaching compared to the initial stated Objectives and Measures of Success.

This enables the coachee to give specific examples demonstrating their successes, development and behavioural change to their boss, and also for the manager to do similar for the coachee, so results from the coaching are explicitly outlined and everyone acknowledges and celebrates success.

The orgaisation gets a very clear picture of the return from their investment in the coaching program, and the coachee gets deserved recognition for all their hard work.

As part of our 12-step Coaching Process, we also check in with the coach after the 3rd hour of coaching to make sure the coachee is ‘coachable’. In the very unlikely event the coachee is ‘uncoachable’, SCC&D stops the coaching and convenes a meeting with the organisational stakeholder(s) (usually the coachee’s boss), the coachee and coach.

We then explain the reasons for calling ‘uncoachable’, and the organisation only pays for the process up to that point, which ensures the organisation doesn’t waste time and money.

This part of the process also serves as an accountability tool for, say, a recalcitrant coachee, as they know they may be called ‘uncoachable’ so put in the effort to learn from the coaching – by the 3rd hour the ‘recalcitrant’ coachee nearly always sees the true value in the coaching and voluntarily becomes ‘coachable’. We’ve only ever had to declare 4 people ‘uncoachable since we started in 2006, having coached many thousands of coachees!

Get in touch for more info



Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney

The Neuroscience of Leadership, Coaching and People Engagement

"Very interesting to know the required behaviours of a leader to lead, influence and motivate others."
"Speaker is very very experienced" "Interesting and relevant"
"Great topic, well presented. Felt like a couple hours content delivered succinctly"
"Excellent speaker and fun presentation" "Interesting topic, engaging speaker"
"Engaging presenter, insightful topic and content. Leadership is a key quality for senior finance roles. Hence highly relevant."
"Excellent presenter and for me completely new material" "very well presented by Simon"
"The topic was really interesting. Lots of food for thought."
"Excellent topic and engaging presenter. Only skimmed the surface and perhaps tried to cover too much in the short time, would be interested to learn more"

Neuroscience of Leadership, Coaching and People Engagement Seminar Moir Group

Time Management and Effective Use of Email

"The Time Management / Outlook training has been the best, most practical training I have ever received. It has totally reduced my feelings of being overwhelmed and has reduced 'email stress' immensely. I can not thank you enough."

Manager, NSW FACS Western Sydney

Giving and Receiving Feedback

"Southern Cross provided a variety of training presenters and facilitators - across a range of age groups, demographics and genders. Southern Cross were tasked with inspiring staff to better engage with an existing performance development plan process. This is evidenced by managers now being well equipped to have productive and challenging conversations with their teams."

Director Strategic Support, NSW FACS SRP

Giving and Receiving Feedback

"The course was received with such success that we want to run 2 additional courses on consecutive days."

HR Manager, Big Fat Smile

Giving and Receiving Feedback

"The trainers are hugely knowledgeable and responsive. The delivery was well structured. Very useful!"

"A practical course providing useful and relevant tools and techniques for our work."

NSW FACS Strategic Reform and Policy

Giving and Receiving Feedback

"Very relevant training for both work and personal life, from engaging, knowledgeable trainers."

Dominique Mitchell, Senior Project Officer, NSW FACS, SE Sydney

Giving and Receiving Feedback

"Kimberley and Kerry are wonderful presenters - they quickly and effectively formed relationships with us and adapted to our context. They were fun and effective and gave us real world insights and tools in feedback and relationship skills. I'd recommend the course to anyone who works with people."

Chris Tulloch, Operations, Big Fat Smile

Giving and Receiving Feedback

"This was a great course for establishing a culture of positive communication in the workplace."

Kate Ashelford, Director, Big Fat Smile

Giving and Receiving Feedback

"Great trainers who know their content and are happy to share their knowledge. I would be happy to recommend SCC&D to anyone."

Julie Sedon, Manager, NSW FACS, Strategic Reform and Policy

Managing for Optimal Performance

"The training was practical and extremely relevant to anyone in a managerial position. I have come away with a useful template to use in managing myself and staff more effectively and productively. Much appreciated."

Sally Ringrose, Manager Transition and Community Program, NSW FACS, Specialist Homelessness Services

Managing for Optimal Performance

"The evaluations for both programs are very positive and people seem to have come away with very practical ideas to implement. We appreciate you taking such good care of our participants. It has been a challenging time for the sector and good to see enthusiasm from them and what they can take back to share it and support their staff."

Ameliaranne Michell, Project Officer Learning and Development, NSW FACS SHS

Time Management and Effective Use of Email

"It was all fantastic. I cannot recall when I had an inbox with so few emails! I took away effective strategies to manage my time better."

Jennifer Walker, Acting Business Support Manager, FACS Southern NSW

Time Management and Effective Use of Email

"Well paced and for once all material was covered in the day, whereas other courses have run out of time. Thank you - this will change my work day considerably for the better."

Stephen Tremble, CPO, FACS Housing, Western Sydney

Coaching Culture Leadership

"A great insight into leadership and coaching which will help establish a great working culture"

Charmaine Tatton, Clinical Services Manager, Ramsay Health Care

Coaching Culture Leadership

"A thought provoking and challenging day. It was wonderful to see my senior management team develop great new skills, ones that if we all utilise, will have a profound impact on our organisation."

Paul McKenna, CEO, Ramsay Health Care

Coaching Culture Leadership

"Surprisingly interesting content that is not rocket science but never the less worthy of daily practice."

Tracey Burnhams, Nurse Unit Manager, Ramsay Health Care

Coaching Culture Leadership – Speaker Engagement – Chairman of CEO Institute Syndicates

I had Simon speak to my syndicates about the whole neuroscience perspective and how it relates to self-development, leadership skill sets and CEO performance. He was an excellent presenter receiving very high evaluations from all participants. His approach was practical and yet introduced members to neuroscience and its usefulness in understanding leadership development and I strongly recommend him to your chairs in the Sydney area. He also addressed the coaching role and the part it can play in personal development and team building. He also engaged with me fully prior to the sessions to make sure he came in at the right level to meet my members needs. I wholeheartedly recommend him to you and to your Chairmen.

Michael Powell, Chairman, CEO Institute Syndicates, Griffith University

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