02 Emotional Intelligence Coaching

Emotional Intelligence Coaching

Communicating with Emotional Intelligence, or lack of it, can ultimately make, or break, a career. It’s not just about getting the message across: how you get the message across is key; and, extending that, it’s also about other people’s perception of how you get the message across.

Communicating with Emotional Intelligence is important at all levels of leadership from new managers to C-Suite and Boards, and especially so in project management, client-service, influencing-type environments. Nearly every Executive Coaching program we do, at every level, has some element of improving Emotional Intelligence as an outcome.

That said, a large percentage of our Emotional Intelligence (EQ) Coaching is for mid-to-senior level leaders, as this is where EQ becomes a critical factor in a leader’s success. When leaders transition into this mid-senior level, leadership requirements tend to transform. Prior to transitioning, a leader’s main focus is managing their team: managing up is important, but leading the team is usually the more critical leadership metric at less senior levels.

However, at the mid-to-senior level of leadership, the expectations very often shift – leading the team becomes a bit of an expected ‘B.A.U.’ (Business As Usual) requirement. Things change at this level, and managing across stakeholders, peers groups and managing up (often managing up to your boss’ boss, and even a level above that) become the critical metrics of leadership success. This is where leading with Emotional Intelligence becomes the most critical skill – and where not having it can cause a previously stellar career trajectory to crash and burn. Some of Australia’s (and other countries’) world leaders are great examples of how a lack of emotional intelligence can rapidly damage or destroy trust.

Over 95% of the Executive Coaching we do at the mid-to-senior and C-Suite/Board level has Emotional Intelligence development as a critical development component – if not the full focus.

Leading with Emotional Intelligence has a huge positive impact on leadership, sales, relationships, projects, stakeholder management, and more. In today’s volatile, uncertain, complex, ambiguous and hyper-connected world with its ever increasing expectations on performance, whether you are in the Private, Not-for-Profit or Public Sector, Emotional Intelligence is an even more essential skill for today’s leaders, influencers, project managers and sales staff.

The Hay Group found in one study of 44 Fortune 500 companies, that salespeople with high Emotional Intelligence produced twice the revenue of those with average or below average scores. In another study, technical programmers demonstrating the top 10 percent of emotional intelligence competency, were developing software three times faster than those with lower competency.

Your staff are your business. Take the people away and all you have is an empty building with a sign on the door. It doesn’t matter if you are a leader in the Private, Not-for-Profit or Public Sector – the same rules apply.

Get in touch for more info.



Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney

The Neuroscience of Leadership, Coaching and People Engagement

"Very interesting to know the required behaviours of a leader to lead, influence and motivate others."
"Speaker is very very experienced" "Interesting and relevant"
"Great topic, well presented. Felt like a couple hours content delivered succinctly"
"Excellent speaker and fun presentation" "Interesting topic, engaging speaker"
"Engaging presenter, insightful topic and content. Leadership is a key quality for senior finance roles. Hence highly relevant."
"Excellent presenter and for me completely new material" "very well presented by Simon"
"The topic was really interesting. Lots of food for thought."
"Excellent topic and engaging presenter. Only skimmed the surface and perhaps tried to cover too much in the short time, would be interested to learn more"

Neuroscience of Leadership, Coaching and People Engagement Seminar Moir Group

Time Management and Effective Use of Email

"The Time Management / Outlook training has been the best, most practical training I have ever received. It has totally reduced my feelings of being overwhelmed and has reduced 'email stress' immensely. I can not thank you enough."

Manager, NSW FACS Western Sydney

Giving and Receiving Feedback

"Southern Cross provided a variety of training presenters and facilitators - across a range of age groups, demographics and genders. Southern Cross were tasked with inspiring staff to better engage with an existing performance development plan process. This is evidenced by managers now being well equipped to have productive and challenging conversations with their teams."

Director Strategic Support, NSW FACS SRP

Giving and Receiving Feedback

"The course was received with such success that we want to run 2 additional courses on consecutive days."

HR Manager, Big Fat Smile

Giving and Receiving Feedback

"The trainers are hugely knowledgeable and responsive. The delivery was well structured. Very useful!"

"A practical course providing useful and relevant tools and techniques for our work."

NSW FACS Strategic Reform and Policy

Giving and Receiving Feedback

"Very relevant training for both work and personal life, from engaging, knowledgeable trainers."

Dominique Mitchell, Senior Project Officer, NSW FACS, SE Sydney

Giving and Receiving Feedback

"Kimberley and Kerry are wonderful presenters - they quickly and effectively formed relationships with us and adapted to our context. They were fun and effective and gave us real world insights and tools in feedback and relationship skills. I'd recommend the course to anyone who works with people."

Chris Tulloch, Operations, Big Fat Smile

Giving and Receiving Feedback

"This was a great course for establishing a culture of positive communication in the workplace."

Kate Ashelford, Director, Big Fat Smile

Giving and Receiving Feedback

"Great trainers who know their content and are happy to share their knowledge. I would be happy to recommend SCC&D to anyone."

Julie Sedon, Manager, NSW FACS, Strategic Reform and Policy

Managing for Optimal Performance

"The training was practical and extremely relevant to anyone in a managerial position. I have come away with a useful template to use in managing myself and staff more effectively and productively. Much appreciated."

Sally Ringrose, Manager Transition and Community Program, NSW FACS, Specialist Homelessness Services

Managing for Optimal Performance

"The evaluations for both programs are very positive and people seem to have come away with very practical ideas to implement. We appreciate you taking such good care of our participants. It has been a challenging time for the sector and good to see enthusiasm from them and what they can take back to share it and support their staff."

Ameliaranne Michell, Project Officer Learning and Development, NSW FACS SHS

Time Management and Effective Use of Email

"It was all fantastic. I cannot recall when I had an inbox with so few emails! I took away effective strategies to manage my time better."

Jennifer Walker, Acting Business Support Manager, FACS Southern NSW

Time Management and Effective Use of Email

"Well paced and for once all material was covered in the day, whereas other courses have run out of time. Thank you - this will change my work day considerably for the better."

Stephen Tremble, CPO, FACS Housing, Western Sydney

Coaching Culture Leadership

"A great insight into leadership and coaching which will help establish a great working culture"

Charmaine Tatton, Clinical Services Manager, Ramsay Health Care

Coaching Culture Leadership

"A thought provoking and challenging day. It was wonderful to see my senior management team develop great new skills, ones that if we all utilise, will have a profound impact on our organisation."

Paul McKenna, CEO, Ramsay Health Care

Coaching Culture Leadership

"Surprisingly interesting content that is not rocket science but never the less worthy of daily practice."

Tracey Burnhams, Nurse Unit Manager, Ramsay Health Care

Coaching Culture Leadership – Speaker Engagement – Chairman of CEO Institute Syndicates

I had Simon speak to my syndicates about the whole neuroscience perspective and how it relates to self-development, leadership skill sets and CEO performance. He was an excellent presenter receiving very high evaluations from all participants. His approach was practical and yet introduced members to neuroscience and its usefulness in understanding leadership development and I strongly recommend him to your chairs in the Sydney area. He also addressed the coaching role and the part it can play in personal development and team building. He also engaged with me fully prior to the sessions to make sure he came in at the right level to meet my members needs. I wholeheartedly recommend him to you and to your Chairmen.

Michael Powell, Chairman, CEO Institute Syndicates, Griffith University

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