02Emotional Intelligence Coaching

Emotional Intelligence Coaching

The rules have changed. Well, actually the rules haven’t necessarily changed, as Emotional Intelligence has always been important, and Emotionally Intelligent leaders have invariably got the better results and had happier staff.

These days though, Emotional Intelligence is an even more important component of leadership, sales and relationships than it ever was. In today’s ultra competitive world with its ever increasing expectations on performance, whether you are in small or large business, Private or Public Sector, Emotional Intelligence is a prerequisite and a key foundation for today’s leaders, business people, and sales staff.

Emotional Intelligence (or lack of it) can ultimately make (or break) your career or business.

The Hay Group found in one study of 44 Fortune 500 companies, that salespeople with high Emotional Intelligence produced twice the revenue of those with average or below average scores. In another study, technical programmers demonstrating the top 10 percent of emotional intelligence competency, were developing software three times faster than those with lower competency

It’s not just about getting the message across, it’s about how you get the message across that’s most important.

Your staff are your business. Take the people away and all you have is an empty office with a sign on the door. It doesn’t matter if you are a manager in the Private Sector or Public Sector, or a business owner, the same rules apply.

Building better Emotional Intelligent leadership skills is critical. For most businesses, especially small businesses, losing a staff member can be crippling, not to mention the IP and knowledge that disappears.

Not only does Emotional Intelligence impact on your staff, it also impacts on your clients. Emotional Intelligence is critical to anyone in a client service environment, from business owners to business development and sales people, to leaders and managers in a massive organisation, or to an accounts team or person who has internal people as their clients.

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Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney

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