04 Emotional Intelligence ROADMAP

Neuroscience-based Emotional Intelligence

Can Emotional Intelligence be learned? Yes – if people want to learn it, of course. We’ve transformed the Emotional Intelligence of leaders at all levels, from C-suite/ Executive Directors and senior Executives through Middle Managers to new and aspiring leaders, as well as frontline staff; teams and individuals.

Our unique Emotional Intelligence ROADMAP program is very popular and super-effective. Participants build a Roadmap of their Emotional-Intelligence-based Strengths and Development areas & blind spots, as well as considering the next action step(s) in their career and understanding their ongoing professional development needs.

Clients mostly deploy it for Mid-level Execs, but we’ve also run customised programs for non-management staff and graduate and other induction programs to help build a culture from the ground upwards, particularly when starting a new role.

A typical mid-level Executive program includes:

  • Group induction and intruduction to the Roadmap and assessments
  • ECR360 Emotional Intelligence assessment for each individual
  • 15FQ+ personality assessment (optional, but recommended for deeper insights)
  • 4 hours of 1:1 Executive Coaching for each leader (more coaching can be added if required)
  • Coach adds supporting comments on Roadmaps
  • Participant signs off Roadmap
  • Word and pdf copies of Roadmap delivered so participants can use the document as an ongoing development resource
  • Roadmap can be shared with supervisors or can be a personal individual development tool

For less senior or non-management people, we’ve run this program:

  • Group induction and intruduction to the Roadmap and assessments
  • ECR360 Emotional Intelligence assessment for each individual
  • 15FQ+ personality assessment (optional, but recommended for deeper insights)
  • A 3 1/2 hour workshop with 4 participants per workshop.
    • Includes 30-mns 1:1 Executive Coaching for each person
  • 2 hours of follow on 1:1 Executive Coaching for each leader (more coaching can be added if required)
  • Coach adds supporting comments on Roadmaps
  • Participant signs off Roadmap
  • Word and pdf copies of Roadmap delivered so participants can use the document as an ongoing development resource
  • Roadmap can be shared with supervisors or can be a personal individual development tool

Everything is customised to your needs. And of course additional, highly specialist elements can be added. Tell us what you need…we’ll build it!

Emotional Intelligence is the single most critical leadership capability. A lack of emotional intelligence in leaders can very rapidly erode psychological safety andlead to increased psycho-social hazards in the workplce.

There are many essential leadership behaviours that underpin great Emotional Intelligence. The most effective and respected leaders in this ultra-competitive world have high levels of Emotional Intelligence: it’s a must for today’s successful leaders. A lack of EQ can quickly curtail a promising career, create disengagement, increase staff turnover and reduce productivity.

Interestingly, recent research shows Emotional Intelligence peaks around Middle Management then drops sharply in Executive level leadership, hitting a low with C-Suite/ Executive Director/ Deputy Secretary level leaders.

There is ample research indicating a robust correlation between high levels of Emotional Intelligence and improved performance, engagement, and productivity. Your staff are your business. Take the people away and all you have is an empty office with a sign on the door/window. Leaders with low/declining emotional intelligence quickly create disengaged underperformers who either leave, or worse – stay.

Our neuroscience-based Emotional Intelligence programs are carefully designed to change on-the-ground behaviours in the workplace (and out of it!) to boost performance and fuel productivity as a result. And make for happier staff and leaders, in and out of the workplace.

Not only does Emotional Intelligence impact on your staff, it also impacts on your clients. Emotional Intelligence is critical to anyone in a client/customer service environment.

Our take on Emotional Intelligence is that it’s a completely holistic, 360-degree perspective. Whether you are a leader, peer, or a staff member, in an internal or external client-facing role, building Emotional Intelligence improves the practical ways people interact to create better teamwork, and respectful, harmonious, happier, more engaging and psychologically safe relationships with staff, colleagues, management and clients alike. And hence boost productivity and fuel performance.

Our Emotional Intelligence programs are underpinned by practical neuroscience, which not only gives people a compelling ‘why’, but it also gives evidence-based strategies to improve ‘the how’. We combine the latest research with our deep experience to bring you Emotional Intelligence programs that get results in the real-world workplace (and outside!).

Our customisable programs include group training; Emotional Intelligence 360° and individual assessments; group, peer and individual coaching programs. One-on-one Executive Coaching combined with our EQ 360° assessment tool is what we most often recommended for senior leaders.

Get in touch for more info

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WHAT OTHERS ARE SAYING

Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney

The Neuroscience of Leadership, Coaching and People Engagement

"Very interesting to know the required behaviours of a leader to lead, influence and motivate others."
"Speaker is very very experienced" "Interesting and relevant"
"Great topic, well presented. Felt like a couple hours content delivered succinctly"
"Excellent speaker and fun presentation" "Interesting topic, engaging speaker"
"Engaging presenter, insightful topic and content. Leadership is a key quality for senior finance roles. Hence highly relevant."
"Excellent presenter and for me completely new material" "very well presented by Simon"
"The topic was really interesting. Lots of food for thought."
"Excellent topic and engaging presenter. Only skimmed the surface and perhaps tried to cover too much in the short time, would be interested to learn more"

Neuroscience of Leadership, Coaching and People Engagement Seminar Moir Group

Time Management and Effective Use of Email

"The Time Management / Outlook training has been the best, most practical training I have ever received. It has totally reduced my feelings of being overwhelmed and has reduced 'email stress' immensely. I can not thank you enough."

Manager, NSW FACS Western Sydney

Giving and Receiving Feedback

"Southern Cross provided a variety of training presenters and facilitators - across a range of age groups, demographics and genders. Southern Cross were tasked with inspiring staff to better engage with an existing performance development plan process. This is evidenced by managers now being well equipped to have productive and challenging conversations with their teams."

Director Strategic Support, NSW FACS SRP

Giving and Receiving Feedback

"The course was received with such success that we want to run 2 additional courses on consecutive days."

HR Manager, Big Fat Smile

Giving and Receiving Feedback

"The trainers are hugely knowledgeable and responsive. The delivery was well structured. Very useful!"

"A practical course providing useful and relevant tools and techniques for our work."

NSW FACS Strategic Reform and Policy

Giving and Receiving Feedback

"Very relevant training for both work and personal life, from engaging, knowledgeable trainers."

Dominique Mitchell, Senior Project Officer, NSW FACS, SE Sydney

Giving and Receiving Feedback

"Kimberley and Kerry are wonderful presenters - they quickly and effectively formed relationships with us and adapted to our context. They were fun and effective and gave us real world insights and tools in feedback and relationship skills. I'd recommend the course to anyone who works with people."

Chris Tulloch, Operations, Big Fat Smile

Giving and Receiving Feedback

"This was a great course for establishing a culture of positive communication in the workplace."

Kate Ashelford, Director, Big Fat Smile

Giving and Receiving Feedback

"Great trainers who know their content and are happy to share their knowledge. I would be happy to recommend SCC&D to anyone."

Julie Sedon, Manager, NSW FACS, Strategic Reform and Policy

Managing for Optimal Performance

"The training was practical and extremely relevant to anyone in a managerial position. I have come away with a useful template to use in managing myself and staff more effectively and productively. Much appreciated."

Sally Ringrose, Manager Transition and Community Program, NSW FACS, Specialist Homelessness Services

Managing for Optimal Performance

"The evaluations for both programs are very positive and people seem to have come away with very practical ideas to implement. We appreciate you taking such good care of our participants. It has been a challenging time for the sector and good to see enthusiasm from them and what they can take back to share it and support their staff."

Ameliaranne Michell, Project Officer Learning and Development, NSW FACS SHS

Time Management and Effective Use of Email

"It was all fantastic. I cannot recall when I had an inbox with so few emails! I took away effective strategies to manage my time better."

Jennifer Walker, Acting Business Support Manager, FACS Southern NSW

Time Management and Effective Use of Email

"Well paced and for once all material was covered in the day, whereas other courses have run out of time. Thank you - this will change my work day considerably for the better."

Stephen Tremble, CPO, FACS Housing, Western Sydney

Coaching Culture Leadership

"A great insight into leadership and coaching which will help establish a great working culture"

Charmaine Tatton, Clinical Services Manager, Ramsay Health Care

Coaching Culture Leadership

"A thought provoking and challenging day. It was wonderful to see my senior management team develop great new skills, ones that if we all utilise, will have a profound impact on our organisation."

Paul McKenna, CEO, Ramsay Health Care

Coaching Culture Leadership

"Surprisingly interesting content that is not rocket science but never the less worthy of daily practice."

Tracey Burnhams, Nurse Unit Manager, Ramsay Health Care

Coaching Culture Leadership – Speaker Engagement – Chairman of CEO Institute Syndicates

I had Simon speak to my syndicates about the whole neuroscience perspective and how it relates to self-development, leadership skill sets and CEO performance. He was an excellent presenter receiving very high evaluations from all participants. His approach was practical and yet introduced members to neuroscience and its usefulness in understanding leadership development and I strongly recommend him to your chairs in the Sydney area. He also addressed the coaching role and the part it can play in personal development and team building. He also engaged with me fully prior to the sessions to make sure he came in at the right level to meet my members needs. I wholeheartedly recommend him to you and to your Chairmen.

Michael Powell, Chairman, CEO Institute Syndicates, Griffith University

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