05 Giving and Receiving Feedback

leaders and employees

Would you like to increase productivity by 26%? This program was internationally benchmarked by CEB Global (now Gartner) and resulted in an increase of productivity of an average of 26% in the teams of managers who undertook the program (surveyed 9-12 months after program completion).

Using applied Neuroscience and extremely practical tools, this popular Giving and Receiving Feedback Leadership Development program will transform your team’s feedback and leadership practices.

Applicable to holistic 360° day-to-day feedback as well as to more formal performance development and performance management conversations, it will empower, enable, motivate and promote understanding at all levels. We’ve also successfully run an adapted version of this as a specialised Prevention of Bullying program.

Every Giving and Receiving Feedback program is customised to your needs, even to each individual group of participants. And of course additional, highly specialist leadership training elements can be added.

The program covers super-practical techniques to use in day-to-day communication as well as formal feedback and difficult conversations. The program is proven to improve productivity, performance and work satisfaction.

We take a holistic, 360° view that all parties – givers and the receivers – are responsible in the process of giving and receiving feedback. It’s just as important for leaders to listen and accept feedback, as it is how they give it to the people who work with them.

The Giving and Receiving Feedback program has been customised to leaders at all levels, from new managers to top level executives. We’ve also had outstanding results when we’ve delivered tailored versions to non-management people across the organisation.

It’s proven to be applicable to managing up, down, and across the organisation, as well as influencing outside the organisation to customers and service providers, and in people’s personal lives.

If you want to develop of a culture of mutual respect and understanding through continuous constructive feedback and communication, both on a day-to-day basis as well as in performance appraisals, then this is the program for you.

1Peter Drucker: “A 10% increase of productivity would double the profits of most organizations.”
2 351 leaders who undertook the program across Regional and Metropolitan areas were surveyed by CEB Global (the Global Corporate Leadership Council) 9-12 months after completion. The program was benchmarked against leadership programs across the world, including USA, UK, Europe, Australia, Asia, etc. The result was that the leaders said that as a direct result of the Giving and Receiving Feedback program, their teams’ productivity improved by an average of 26%.

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Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney, April 2016

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