03 Prevention of Bullying and Harassment

Upwards Bullying

We take a neuroscience-based, preventative, culture-changing view of bullying and harassment as a primary focus. We teach skills that develop practical, real-world, day-to-day respectful behaviours that ensure bullying doesn’t happen.

This neuroscience-based program covers:

  • Understanding differences between performance management, performance appraisal and critical developmental feedback and Bullying
  • Practical neuroscience of how our brains work and how to apply that in (and out of) the workplace every day
  • Everyone has a right to a safe workplace (free of bullying)
  • What does/does not constitute bullying? Including up-wards bullying
  • Focus both on how people give [regular, daily] feedback as well as how people receive it, as both are critical for building appropriately respectful communication in the workplace
  • What are constructive, effective, respectful feedback/performance conversations
  • A neuro-scientific look at bullying and feedback
  • Address the previous feedback experiences of participants (successes, fears, impacts, what good practice looks like in reality)
  • Learn and practice another way of communicating when confronted or needing to have a ‘difficult’ or performance conversation with a colleague/staff
  • How to create a positive environment for making conversations and feedback constructive and meaningful
  • Involve the participants to learn through demonstration and role plays written specifically in the context of the organisation and group
  • Setting expectations, choosing an appropriate setting and getting the preparation right
  • Reframing conversations and feedback to more constructive language (while still being realistic and practical)
  • Skills for delivering negative feedback and dealing with defensiveness
  • Skills and techniques for framing and communicating for a positive outcome
  • The program is always customised to not only the organisations exact requirements, but also to each individual group using pre-course participant engagement to get contemporary scenarios relevant to the specific, local workplace.

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Giving and Receiving Feedback

"As a result of this program, previously chronic under-performers are now performing satisfactorily, managers are happier, and we’re meeting KPIs above and beyond what we were - especially in areas like our performance management appraisal targets. I have managers – happily - doing things like HR plans, which I have been trying to get them to do for 3 years!"

NSW FACS Western Sydney, April 2016

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